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Ticketmaster Website Name:. Response Time:. Last Down:. Checking Ticketmaster. Don't forget to bookmark this page so you can check back later. Rating 1. AEG says it is working on this but so far has little to show, making it unclear how much the DOJ's conditions will actually spur competition. For all its clout, Ticketmaster has two major problems. Most obviously, it gouges ticket buyers. But less talked about is its lack of flexibility. With an old codebase, a huge customer roster, and a long-established way of doing things, Ticketmaster is notoriously slow to innovate.
Its new CEO, Nathan Hubbard, points out that his company is starting to add features like interactive seat maps, but even he acknowledges that it "can't turn on a dime like a startup. Virtually all the new ticketing startups aim to lower service fees to fans. But because this isn't necessarily important to venues—in fact, it may run counter to their interests—the new guys must focus on Ticketmaster's second weakness: its inability to innovate. And this is just what they are doing—to the delight of people in the industry like Mike Tomon, year-old vice president of sales and service for the Cleveland Cavaliers.
The service is unique in that it allows fans to buy tickets online and transfer them to anybody else via email, even reselling them in an official online marketplace designed to compete with StubHub and eBay. Every time a ticket changes hands, Flash Seats tracks the change and allows Tomon and his sales staff to monitor the pricing. The information this generates can be useful.
When they analyzed last season's Flash Seat numbers, for example, Tomon and his staff learned that fans sitting in rows one through five of the end zones were reselling their tickets for considerably more than those in rows six through The Cavs' response was quick: Increase prices for the first five rows and thus beef up revenue.
Just about every new ticketing business promises such a world beyond Ticketmaster: faster and cleaner Facebook and Twitter marketing and mobile access that allows promoters and club owners to put tickets on sale while they're, say, vacationing in Cozumel. And each has its own angle: Ticketfly's strength is experience—its executives ran TicketWeb , which sold the first-ever ticket on the Internet back in And Topspin Media has the populist appeal: It lets indie artists sell their own tickets.
But Ticketmaster has two distinct advantages over these upstarts. The first is that the company long ago signed many of the biggest venues to long-term deals, making it extremely difficult for others to gain traction. The second is experience: Ticketmaster's system may be old, but it is still rock solid. Seth Hurwitz found this out the hard way. Hurwitz is an independent concert promoter responsible for booking the Merriweather Post Pavilion in Columbia, Maryland, which competes with the Live Nation-owned Jiffy Lube Live amphitheater about 60 miles away.
He's become so concerned about Live Nation's power that he's filed a suit alleging that Live Nation Entertainment constitutes an illegal monopoly in the concert industry the case is pending. Not surprisingly after the merger, he decided to slip out of his Ticketmaster deal and find a new seat seller. He picked Ticketfly. The new arrangement worked pretty well for most of the summer. Ticketfly sold tens of thousands of tickets to shows featuring artists like Phish and Arcade Fire.
Almost immediately after seats went on sale, the 75, simultaneous visitors to Ticketfly's site exposed a bug in a recent tech upgrade. The entire system stalled. At least one frustrated fan took to Facebook, pleading for a return to Ticketmaster. General Outage. Something else Most reported problems. COM is unavailable? COM works, but you cannot access the site or its individual page, try one of the possible solutions:. Browser cache. Access to the site is blocked. Clear your browser cookies and change the IP address of the computer.
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At checkout is always says "error occurred" But theres no confirmation that I got the tickets!!!! On my 3rd device. Need Vivid Seats to transfer concert tickets purchased to my phone.
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